Frequently Asked Questions (FAQs)

1. What services does Timex Express Services provide?

We offer a wide range of logistics and courier solutions, including domestic and international shipping, express delivery, and freight services.

2. How can I track my shipment?

You can track your shipment using the tracking number provided at the time of booking. Visit our Tracking Page to check the status of your package.

3. What are the delivery timelines?

Delivery timelines vary based on the destination and service type. Express services usually deliver within 1-3 business days, while standard deliveries may take longer.

4. Are there any prohibited items for shipment?

Yes, certain items like hazardous materials, explosives, perishables, and restricted goods cannot be shipped. For a full list of prohibited items, refer to our Terms and Conditions.

5. How can I contact customer support?

You can reach out to our customer support team via email at info@timexexpress.in or call us at +91 9762008285.

6. What payment methods do you accept?

We accept all major payment methods, including credit cards, debit cards, UPI, net banking, and cash on delivery (for eligible services).

7. How do I schedule a pickup?

Scheduling a pickup is simple. Visit our Pickup Request Page, fill out the required details, and confirm your request. Our team will handle the rest.

8. What happens if my package is delayed or lost?

If your package is delayed or lost, please contact our customer service team immediately. We will investigate the issue and provide a resolution in accordance with our policies.

9. Can I change the delivery address after booking?

Yes, address changes can be requested. However, it is subject to feasibility and may involve additional charges.

10. Do you provide insurance for shipments?

Yes, we offer shipment insurance to safeguard your package against loss or damage during transit. Please inquire at the time of booking for details.