Terms and Conditions

Welcome to Timex Express Services. By using our services, you agree to abide by the following terms and conditions. Please read them carefully.

1. Service Agreement

By availing of our logistics and courier services, you agree to our terms, policies, and procedures. Non-compliance may result in service denial.

2. Shipping and Delivery

• Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather, strikes, or customs delays.
• All shipments must comply with our Prohibited Items List. Violations may lead to service cancellation.
• Additional fees may apply for remote areas or special handling requests.

3. Prohibited Items

The following items are prohibited from shipment:

• Explosives, flammable goods, and hazardous materials.
• Perishable items or live animals.
• Illegal goods or substances restricted by law.

4. Shipment Liability

• We are not liable for damages due to incorrect packaging, handling errors by the sender, or force majeure events.
• For insured shipments, claims must be submitted within 7 days of delivery.

5. Payment and Refunds

• All services must be prepaid unless otherwise agreed. Non-payment may result in delivery delays or cancellations.
• Refunds are processed in cases of service failure, subject to our review and approval.

6. Address Changes and Cancellations

• Address changes are subject to approval and may incur additional fees.
• Cancellations are permitted before the package is dispatched. Fees may apply for cancellations post-dispatch.

7. User Responsibilities

• Ensure accurate and complete address details for smooth delivery.
• Properly package items to prevent damage during transit.
• Comply with local and international shipping regulations.

8. Privacy Policy

For details on how we collect, store, and use your information, please refer to our Privacy Policy.

9. Dispute Resolution

In the event of disputes, we encourage amicable resolution through our customer service. For unresolved issues, disputes shall be governed by the laws of India.

10. Amendments

We reserve the right to modify these terms and conditions at any time. Changes will be communicated through our website and shall be effective immediately.

Contact Us

If you have any questions regarding these terms, please contact us at:

Email: timexexpress9@gmail.com

Phone: +91 9762008285