Privacy Policy

At Timex Express Services, we value the trust our clients place in us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information in connection with our website and services, including logistics and courier services.

1. Information We Collect

We collect information to deliver our services effectively and provide you with the best possible experience. The types of personal data we may collect include:

• Personal Identification: Name, contact information (email, phone number), and shipping address.
• Payment Information: Credit card details, billing address, or other payment methods when making transactions.
• Service Usage Information: Details related to services requested, delivery status, tracking information, and delivery preferences.
• Communication Information: Records of communications between you and our customer service team.

2. How We Use Your Information

Your information is used to:

• Process and complete transactions (e.g., shipping, payments).
• Provide customer support and respond to inquiries or concerns.
• Improve the quality of our services, monitor service delivery, and optimize our website functionality.
• Send order confirmations, delivery status updates, promotional materials, or offers (only if you opt-in).
• Ensure compliance with legal obligations and address disputes.

3. Data Protection and Security

We take the protection of your personal data seriously. We implement a variety of physical, technical, and administrative safeguards to protect your information from unauthorized access, alteration, or destruction. All sensitive information such as payment details is encrypted and processed securely.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted service providers who assist us in performing services, such as logistics partners, payment processors, or customer support agents. These third parties are contractually obligated to maintain the confidentiality of your data and use it only to the extent necessary to provide services to us.

We may also disclose your information in response to legal obligations or requests from government authorities.

5. Cookies and Tracking Technologies

We use cookies and similar technologies on our website to collect information about your browsing behavior. These help us personalize your experience, improve our website functionality, and analyze traffic patterns. You can control cookie settings through your browser settings; however, this may limit certain features on our website.

6. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your information is no longer needed, we securely delete or anonymize it.

7. Your Rights

You have the following rights concerning your personal data:

• Access: You can request access to the personal data we hold about you.
• Correction: You may request that we update or correct any incorrect or incomplete information.
• Deletion: You can request that we delete your personal data, subject to certain exceptions (e.g., legal obligations).
• Opt-Out: You can opt out of receiving marketing communications from us at any time by using the "unsubscribe" option or contacting us directly.

To exercise any of these rights, please contact us using the contact details provided below.

8. Changes to the Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date. We encourage you to review this policy regularly to stay informed about how we handle your data.

9. Contact Us

If you have any questions, concerns, or requests related to your personal data, please contact us at:

Timex Express Services
Email: info@timexexpress.in
Phone: +91 9762008285
Address: Shop No. 2 Poonam Plaza, A-wing, Near SiddhiVinayak Temple, Sambhaji Nagar, Chinchwad, Pune- 411019